Appzo

Appzo is an AI-powered customer service tool built around help desk workflows, AI agents, and omnichannel support. Its site describes it as a way to build custom GPTs for a business and train them using company data, with uses that include customer support and lead generation. It is also presented as a tool for modern teams that want to manage inquiries from one place.

Named features on the page include AI Ticketing, External Helpdesk, Internal Helpdesk, WhatsApp Business, Live Chat, Sales CRM, Chat Bot, Knowledge Base, Customer Portal, and Analytics. The product also refers to Eva, an AI agent. Appzo says its AI agents can be added to a website and WhatsApp, and that they can deflect issues based on content in documents, a knowledge base, a website, and other sources. The page also describes voice agents for customer support, inbound scheduling, gaming, and learning and development, including voice-interactive NPCs and roleplay scenarios. It further mentions a help center for self-serve support and a customer portal that gives stakeholders visibility into active issues.

Several delivery and integration details are named directly. Appzo offers a webchat widget that can be integrated on a website in a few minutes. It also mentions WhatsApp Business, cloud telephony, and integration with Zapier, along with ad hoc integrations. The site says incoming and missed calls are automatically synced and logged, and that calls can be made and received directly from the CRM. It also references WhatsApp link and button generation, WhatsApp pricing, and WhatsApp rating and green tick pages.

The page shows contact details, notes that it is made in India, and labels Appzo as a Meta Verified Tech Partner. It also includes a claim that 1,000+ companies trust it and displays a 4.8-star rating from 120 reviews.