Tikkit

Tikkit is a support ticket plugin designed for WordPress sites, enabling users to manage customer enquiries directly within the WordPress admin area. The plugin focuses on providing a lightweight and simple solution for handling support requests without requiring users to leave their site environment. Tikkit allows site administrators to add a support form anywhere on their website by using a shortcode or a direct link, making it flexible for different site layouts and workflows. All incoming support tickets are received and organized within the WordPress admin dashboard, helping teams keep conversations in one place for easier management. The tool is positioned as especially suitable for small teams that need an integrated and straightforward helpdesk system, rather than a complex or standalone support platform. Installation involves uploading the Tikkit folder to the WordPress plugins directory or installing it through the WordPress Plugins screen, followed by plugin activation and configuration through the Tikkit settings page. The plugin provides the necessary shortcode and URLs for implementing the support ticket form on site pages. Tikkit is distributed as open source software, as indicated in its listing. No specific pricing information, integrations, or advanced features are mentioned in the available evidence. The plugin is identified as part of the class of support ticket solutions for WordPress, aimed at simplifying customer enquiry management for small teams.