Thunaivi Chat

Thunaivi Chat is an official WordPress plugin designed to provide AI-powered chatbot and live support capabilities for WordPress and WooCommerce sites. It enables businesses to deliver instant, automated customer support and AI-first replies, while also allowing website conversations to be routed directly to a shared team inbox. The integration is built to be lightweight and secure, aiming to support both speed and sales growth for online storefronts.

The plugin offers a no-code installation process, requiring users to upload the ZIP file, activate it, and paste an integration key to begin answering chats without editing PHP code or adding custom scripts. Thunaivi Chat includes features such as WooCommerce checkout guard to suppress the chat bubble on checkout and cart pages, reducing distractions during the final purchase steps. It also supports automatic synchronization of registered WordPress and WooCommerce customer data, including names and emails, when enabled. Product catalog and stock synchronization allow the AI agent to access up-to-date product availability, prices, and stock information, enabling it to handle pre-purchase inquiries accurately. Integration with Delhivery and Shiprocket provides live tracking statuses and fulfillment updates within the customer chat session.

Customization options are available, including the ability to change the launcher background color, adjust margins, and upload custom widget icons directly from the WordPress admin panel. 3+. It is also compliant with GDPR and CCPA requirements, with customer data only being synced when explicitly enabled and all data transfers occurring over encrypted HTTPS APIs. Deactivating the plugin removes all integration settings from the database.

Thunaivi Chat supports omnichannel customer support, allowing conversations from website chat, WhatsApp Business, Instagram, Telegram, and Facebook Messenger to be managed in a single shared inbox. When the team is offline, the automated AI agent can handle chats, answer FAQs using a knowledge base, and collect visitor details for follow-up. The plugin offers a 7-day free trial and provides information about subscription options, agent seats, and AI training limits.