Who should use Sniffer?

Sniffer is a B2B product built for Jira Service Management support and customer service teams.

Does Sniffer have a free plan?

Yes — Sniffer is free to use.

Is Sniffer still active?

Unverified. Sniffer has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.

What projects are similar to Sniffer?

Similar projects tracked by PulseGate include Snipe-IT Importer for JSM Assets, JSM Queue Radar, and Snipe-IT for Jira.

Who develops Sniffer?

Sniffer is developed by Pioneer AI Technologies LLC.

Does Sniffer have an API or integrations?

Yes — Sniffer exposes a public API.

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Sniffer

Name: Sniffer
Author: Pioneer AI Technologies LLC

atlassian.comLive chat & support widgets

Sniffer for Jira Service Management adds customer screen recordings, browser console logs, network calls, and user-action timelines to JSM tickets. Support teams can send recording links and start browser-based remote sessions through secure PINs while investigating issues in Jira.

FreeWebCloud-managed

Visit atlassian.com

Overview

9 features

Sniffer is a Live chat & support widgets project. It focuses on troubleshooting customer issues without switching between Jira Service Management and separate screen-recording or debugging tools. Sniffer is a B2B product aimed at Jira Service Management support and customer service teams. It is available for free. Sniffer is available on the web.

It is developed by Pioneer AI Technologies LLC. Key capabilities include screen recording, console logs, and network logs. It exposes integrations via a public API.

Summary written by a language model from the project’s public pages.

Screen recording
Console logs
Network logs
User actions
Remote sessions
Secure PIN access
Recording links
Issue attachments
Dependency graph

Built with & integrations

Hosting

AWS

Connectors

API

Runs on

BrowserCloud-managed

Detected from

AWS: x-amz-cf-id header · x-amz-cf-pop header · via header

Trust & compliance

Verified signals

HTTPSPrivacy Policy Terms of ServiceFree tier

Legal

Indexing history

What PulseGate has recorded for this listing

Indexed7 Sept · 17:16 UTC
Sniffer for Jira Service Management verified via Atlassian Marketplace
Source: Atlassian Marketplace · Open

Frequently asked questions about Sniffer

What does Sniffer do?: Sniffer focuses on troubleshooting customer issues without switching between Jira Service Management and separate screen-recording or debugging tools. It is catalogued under Live chat & support widgets on PulseGate.
Who should use Sniffer?: Sniffer is a B2B product built for Jira Service Management support and customer service teams.
Does Sniffer have a free plan?: Yes — Sniffer is free to use.
What platforms does Sniffer run on?: Sniffer runs on the web.
Is Sniffer still active?: Unverified. Sniffer has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
What projects are similar to Sniffer?: Similar projects tracked by PulseGate include Snipe-IT Importer for JSM Assets, JSM Queue Radar, and Snipe-IT for Jira.Snipe-IT Importer for JSM Assets JSM Queue Radar Snipe-IT for Jira
Who develops Sniffer?: Sniffer is developed by Pioneer AI Technologies LLC.
Does Sniffer have an API or integrations?: Yes — Sniffer exposes a public API.

At a glance

Pricing: Free
Platforms: Web · API
Languages: English
First seen: 7 Sept 2026
Built for: Jira Service Management support and customer service teams
Model: B2B
Solves: Troubleshooting customer issues without switching between Jira Service Management and separate screen-recording or debugging tools.

Registered as

Atlassian Marketplace: com.snifferweb.jsm

Developer

Pioneer AI Technologies LLC

Index record

Indexed: 7 Sept 2026
Lifecycle: Alive
First seen: Sept 2026
Last seen: 7 Sept 2026

Identity audit (13)

Slug: sniffer-for-jira-service-management-atlassian-com
Lifecycle state recorded: 7 Sept 2026
Verification state: Indexed for public listing
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 7 Sept 2026
Timeline basis: Indexed-at chronology (no inferred launch/funding milestones).
Name from: Derived from the project's own page and URL.
Category from: Assigned by a language model.
Summary from: Written by a language model from public pages.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 7 Sept 2026
Canonical URL: https://marketplace.atlassian.com/apps/4196039240/sniffer-for-jira-service-management

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