Returino

Returino is a WordPress plugin designed for WooCommerce stores, offering a digital return and withdrawal request form tailored to the requirements of Romania’s OUG 18/2026 legislation. The plugin addresses the need for an online-accessible process that complies with legal standards for digitizing withdrawal requests, including providing durable-medium confirmation to customers. Its main audience is WooCommerce merchants operating in Romania who must meet these specific regulatory requirements for handling product returns and withdrawal rights.

The core functionality of Returino centers on a public two-step form that enables customers to initiate a return or withdrawal directly from the merchant’s website. Customers can identify their order using their order number and billing email, select which specific products they wish to return (allowing for partial returns rather than requiring the entire order to be returned), and then submit their request. After submission, the customer receives an email confirmation containing the exact details of their request, fulfilling the durable-medium confirmation requirement set by OUG 18/2026. The process does not require customers to create an account or use an external platform, streamlining the experience for both merchants and shoppers.

Returino is delivered as a plugin for WordPress, integrating specifically with WooCommerce stores. It is designed to operate entirely within the merchant’s site, with no reliance on third-party platforms for the return process. The plugin’s workflow is intended to keep users on the merchant’s website throughout the process, enhancing both compliance and user experience.