Retractify for WooCommerce

Retractify for WooCommerce is a plugin designed to provide operational handling of withdrawal requests within WooCommerce B2C stores. It addresses the challenge of unstructured, scattered withdrawal requests that are often managed through emails or support tickets, offering instead a structured workflow integrated directly into the WooCommerce environment. The plugin is intended for stores that receive withdrawal requests regularly and require a clear, standardized process for both customers and support teams.

The free version of Retractify introduces a customer-facing flow, allowing users to initiate withdrawal requests through a form embedded in WooCommerce. Customers can look up their orders using an email address and order number, and do not need an account to access the withdrawal process. The plugin generates automatic emails for both the customer and the store, and provides an exportable PDF proof for each withdrawal case. Merchants benefit from an admin interface that displays incoming requests, their statuses, and available actions, all within WooCommerce. Core settings such as texts, emails, rules, timing, exclusions, and notifications can be configured directly from the WooCommerce admin panel, with no coding required.

For stores with higher volume or more complex needs, Retractify offers two paid Pro plans. Pro Starter, priced at 199€/year, adds structured withdrawal reasons, advanced rules, extended exclusions, and email support with responses within 24 business hours. Pro Advanced, at 349€/year, unlocks a full admin workflow including customizable request statuses, internal notes, private customer updates, a timeline and history for each case, and CSV export of requests. The setup process for the free customer flow is designed to be fast, typically taking less than ten minutes.

Retractify is aimed at WooCommerce teams, support and operations staff, and agencies seeking a reusable, progressive solution for structured withdrawal handling without the need for custom development or external tools. Its focus is specifically on online withdrawal handling rather than comprehensive reverse logistics or RMA processes, keeping all operations native to the WooCommerce platform.