Queue Aging Heatmap
Queue Aging Heatmap is a Jira Service Management Cloud app that visualizes support queues, priorities, or agents by ticket age. Teams can inspect individual tickets from heatmap cells and jump directly to them; the app runs on Atlassian Forge without external servers.
Overview
8 featuresQueue Aging Heatmap sits in PulseGate's Help desks & ticketing category. It focuses on identifying and resolving aging or accumulating support tickets before they cause customer dissatisfaction. Queue Aging Heatmap is a B2B product aimed at Jira Service Management support teams. Queue Aging Heatmap follows a freemium model. It runs on the web.
Earlywick builds and maintains Queue Aging Heatmap. Key capabilities include queue heatmaps, age buckets, and queue views. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
- Queue heatmaps
- Age buckets
- Queue views
- Priority views
- Agent views
- Ticket drill-down
- Direct ticket links
- Jira Cloud integration
Built with & integrations
- AWS
- x-amz-cf-id header · x-amz-cf-pop header · via header
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
- Indexed7 Sept · 11:27 UTCQueue Aging Heatmap — Stale Ticket Reports for JSM verified via Atlassian MarketplaceSource: Atlassian Marketplace · Open
Frequently asked questions about Queue Aging Heatmap
- What is Queue Aging Heatmap?
- Queue Aging Heatmap focuses on identifying and resolving aging or accumulating support tickets before they cause customer dissatisfaction. It is catalogued under Help desks & ticketing on PulseGate.
- Who is Queue Aging Heatmap for?
- Queue Aging Heatmap is a B2B product built for Jira Service Management support teams.
- Does Queue Aging Heatmap have a free plan?
- Yes — there is a free tier, with paid plans for advanced use.
- What platforms does Queue Aging Heatmap run on?
- Queue Aging Heatmap runs on the web.
- Is Queue Aging Heatmap still maintained?
- Unverified. Queue Aging Heatmap has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
- Who makes Queue Aging Heatmap?
- Queue Aging Heatmap is developed by Earlywick.
- Does Queue Aging Heatmap have an API or integrations?
- Yes — Queue Aging Heatmap exposes a public API.
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