Lumro

Lumro is a platform for creating, managing, and deploying AI agents focused on sales, support, lead collection, appointment booking, and customer success tasks. It addresses the need for businesses to provide fast, human-like, 24/7 customer experiences without constant human involvement, allowing teams to concentrate on growth.

The agents handle specific functions such as answering customer FAQs in real time, collecting and managing lead and customer information, filling and routing support tickets, booking appointments from chats, and escalating issues to human staff when appropriate. They adapt to a business by learning from interactions, improving responses, personalizing recommendations, remembering customer preferences, and matching the brand's voice. Training occurs on business-specific data including websites, PDFs, manuals, FAQs, images, and past conversations to ensure understanding of products, services, and policies.

Agents perform real actions beyond answering questions through integrations with existing tools. Supported connections include Shopify for managing products, orders, and customers; Zapier for workflow automation across thousands of apps; Stripe for secure payments and transactions; Google Sheets for logging leads, orders, and data; Calendly and Cal.com for scheduling meetings and appointments; HubSpot for CRM lead capture and management; and Zendesk for ticket management and real-time issue resolution. Actions include accepting payments with confirmations, capturing leads into CRM systems, scheduling appointments and demos, creating and managing support tickets, sharing product details like prices and availability, and executing custom workflows such as refunds, approvals, or document collection.

The platform delivers detailed reports and analytics on customer trends, common questions, response performance, and engagement opportunities. It is powered by advanced language models from Meta, Anthropic, Gemini, OpenAI, xAI, Perplexity, and Claude. Agents connect to multiple channels including websites, email, WhatsApp, Instagram, Facebook, and phone. Security features encompass end-to-end encryption for data at rest and in transit, authenticated integrations, and a policy that customer data is never used to train external models. The service maintains 99.9 percent uptime, supports over 100 languages, offers setup in five minutes with no technical skills required, and holds SOC 2 compliance while being GDPR ready. It is used by over 100 businesses ranging from startups to those in e-commerce, SaaS, healthcare, finance, real estate, and education.