KnowFlows

KnowFlows provides an AI-powered customer support chatbot designed to automate responses to repetitive customer inquiries by learning directly from a company’s documentation. Its primary aim is to reduce the volume of support tickets and free up human agents to focus on more complex issues. Users can upload various types of content, including PDFs, Word documents, Notion pages, Slack conversations, and website help centers, which the chatbot quickly processes to begin answering questions accurately without the need for configuration or retraining.

The tool offers a range of features tailored for customer support teams and businesses seeking to streamline their support processes. It supports uploading and managing multiple document formats, with instant updates to the knowledge base that go live immediately. The chatbot can be embedded on a website by pasting a single script tag, making deployment fast and straightforward. Real-time analytics are available to surface top customer questions, track unresolved conversations, and monitor accuracy trends, enabling teams to identify and address gaps in their documentation. When necessary, human agents can take over any conversation in real time without requiring the customer to repeat information.

Customization options include branded widgets and CSS, as well as feedback-based response caching to improve answer quality over time. The platform supports team collaboration, role-based access, and lead collection. Multi-language chatbots are available on higher-tier plans, catering to organizations with diverse customer bases. The tool is designed to be mobile-ready and can be tested immediately after setup using a built-in playground.

KnowFlows is offered through a subscription model with several pricing tiers: Starter, Pro, Scale, and Enterprise. Each paid plan includes a 7-day free trial, with features and usage limits scaling from solo builders and small teams to large organizations and agencies. The Enterprise plan provides custom infrastructure, service-level agreements, and dedicated support, with unlimited usage across all parameters. The platform is suitable for founders, support teams, and agencies looking to automate support and improve customer experience through AI-driven chat.