IMsupporting adds a responsive live chat widget to WordPress that uses an AI chatbot to answer common questions automatically while seamlessly handing off complex inquiries to human agents. It includes visitor monitoring, proactive chat triggers, multi-language support, and WooCommerce compatibility. The solution combines automation with real-time human support without requiring users to leave the website.
IMsupporting Live Chat & AI Chatbot sits in PulseGate's Team chat & messaging category. It focuses on providing 24/7 customer support on a website by combining AI automation with live human agents in one widget. It is built as a B2B product for website owners needing customer support. A free plan is available. IMsupporting Live Chat & AI Chatbot is available on the web and embeddable surfaces, and it can be self-hosted.
Behind IMsupporting Live Chat & AI Chatbot is IMsupporting, and it first shipped in 2013. Key capabilities include Live Chat, AI Chatbot, and Visitor Monitoring.
Summary written by a language model from the project’s public pages.
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