Chatim Live Chat & Chatbot

Chatim is a live chat software that combines real-time human chat with intelligent chatbot automation for websites. It enables businesses to respond to visitors instantly when staff are available while allowing chatbots to handle overflow inquiries outside business hours. The platform addresses the need for continuous customer engagement by turning website visitors into customers through immediate support and lead capture.

It provides live chat for direct real-time conversations with website visitors. Chatbot automation begins with rule-based bots for common questions and can upgrade to AI-powered versions trained on a business's knowledge base via URLs, sitemaps, or manual entries. The AI chatbot handles complex queries while staying on-topic. Additional contact buttons integrate options such as WhatsApp, Telegram, Facebook Messenger, phone, and email directly into the chat widget.

Chatim integrates with multiple platforms and tools including Slack, WordPress via one-click plugin, Shopify, Wix, Squarespace, Webflow, Magento, Google Tag Manager, Site123, Adobe Launch, Pipedrive, Telegram, WhatsApp Business, Facebook Messenger, and Instagram DM. It also offers a JavaScript SDK for programmatic control compatible with React, Vue, and Next.js, along with webhooks for real-time event notifications. The service includes an analytics dashboard that tracks visitor trends, browser and device breakdowns, referral sources, and conversation volume. Team collaboration features support Admin and Manager roles, push notifications, conversation assignment, and a unified dashboard.

Widget customization covers colors, button shapes, avatars, positioning, and auto-open timing. The lightweight widget is optimized for speed, Core Web Vitals, and responsiveness across devices without impacting SEO. Chatim offers a free plan with essential live chat and basic chatbot features that requires no credit card. Premium plans unlock advanced capabilities such as AI automation.