Help Scout is a WordPress plugin that adds a contact form submitting inquiries to Help Scout and embeds a Help Scout Beacon on a website. It is intended for businesses using Help Scout to manage customer support interactions.
In the Live chat & support widgets space, Help Scout takes a focused approach. It focuses on adding customer support contact forms and Help Scout support beacons to a WordPress website. Help Scout is a B2B product aimed at wordPress site owners using Help Scout for customer support. Help Scout costs nothing to use. It runs on the web and embeddable surfaces, and it can be self-hosted.
It is developed by BoldGrid, and it first shipped in 2016. Development happens publicly on GitHub with 1 commit in the last 90 days. Key capabilities include Contact Form, Help Scout Integration, and Beacon Embed. The interface is available in English, Dutch, and Romansh.
Summary written by a language model from the project’s public pages.
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