This WordPress plugin connects Easy Digital Downloads with Help Scout so support agents can view customer profiles, purchased downloads, order statuses, payment links, and software license keys from the Help Scout dashboard. It is intended for digital product store owners and their support teams.
In the Live chat & support widgets space, Help Scout integration takes a focused approach. It focuses on giving Help Scout agents access to Easy Digital Downloads customer, order, purchase, and license details without switching systems. Help Scout integration is a B2B product aimed at Easy Digital Downloads store owners and customer support teams. Help Scout integration costs nothing to use. It ships for the web.
It is developed by flowdee, and it first shipped in 2014. The project is developed in the open on GitHub with 60 stars. Among its 7 catalogued features are customer profiles, purchase history, and order statuses. The interface is available in English and Dutch. It is being sunset.
Summary written by a language model from the project’s public pages.
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