FeedbackRobot

FeedbackRobot is an automated reputation management platform designed to handle customer feedback for businesses across a range of industries. It uses an AI agent to monitor, collect, and respond to feedback in real time, operating continuously without manual intervention. The system tracks reviews from multiple platforms—including Google, TripAdvisor, Booking.com, Yelp, Expedia, and over 20 others—aggregating them into a unified feed and detecting new reviews within 30 seconds of posting.

The platform’s AI agent proactively gathers feedback, asks targeted questions, and runs automations without requiring complex setup or developer involvement. When negative reviews are detected, the agent analyzes the sentiment, drafts a personalized and empathetic reply, and can send a recovery offer automatically, typically resolving 94% of issues in under two minutes. For the remaining 6% of cases that the AI cannot resolve, it escalates the matter to the business’s team inbox with full context attached, streamlining follow-up and reducing the need for manual digging.

FeedbackRobot also turns positive reviews into social media content, automatically formatting them into posts ready for publication on Instagram, Facebook, and X, without any additional design work. Businesses can embed a live carousel of their best reviews directly on their website, further amplifying customer satisfaction and social proof. The setup process is designed to be quick and does not require technical expertise; users simply connect their review platforms, point-of-sale systems, or e-commerce stores, after which the AI agent begins monitoring and learning the business’s brand immediately. Users have the option to approve responses or allow the agent to operate autonomously around the clock.

The platform is suitable for businesses in hospitality and travel, events and entertainment, food and beverage, healthcare and wellness, retail and e-commerce, and professional services—essentially any business that receives customer feedback. FeedbackRobot offers a trial with 25 free AI actions and does not require a credit card to start. Pricing is based on a monthly action quota, allowing businesses to select a plan that matches their feedback volume.