Exalate Freshservice Connector for Jira synchronizes incidents, service requests, and Jira Service Management tickets in both directions. It supports configurable sync rules, production previews, versioned changes, and escalation between IT service and development teams.
In the Workflow automation space, Exalate Freshservice Connector takes a focused approach. It focuses on keeping Freshservice ITSM records and Jira development tickets synchronized across teams and organizations. It is built as a B2B product for IT service management and software development teams. Exalate Freshservice Connector costs nothing to use. It runs on the web.
Behind Exalate Freshservice Connector is Exalate. Key capabilities include two-way ticket sync, incident escalation, and service request sync. It exposes integrations via a public API.
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