DeskDay is a professional services automation and helpdesk platform for managed service providers and IT teams. It supports ticket management, workflow automation, customer support operations, and response-time improvement from a browser-based workspace.
In the Customer support & success space, Intelligent PSA takes a focused approach. It focuses on managing IT support tickets, workflows, and customer service operations across disconnected tools. It is built as a B2B product for managed service providers and IT support teams. Intelligent PSA is available on the web.
DeskDay builds and maintains Intelligent PSA. Among its 5 catalogued features are ticket management, workflow automation, and helpdesk platform.
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