ICTContact AI Voice Agents enable contact centers to automate phone conversations using configurable AI personas. The system can answer calls, interact with customers, perform CRM lookups, book callbacks, and hand off to human agents when needed. It is designed for contact center managers and support teams seeking automation.
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AI Voice Agents in ICTContact: How Configurable AI Personas Answer, Act, and Hand Off Calls discovered by the PulseGate indexer
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