Voice AI via phone and web

Cognitive Calls is a voice AI service for automating incoming and outgoing phone and web calls. It is built around AI phone support agents and scheduled calling, and the site presents it as a way to automate calls across many kinds of communication tasks.

The service lists use cases that include surveys, customer support, reception services, outbound sales, lead generation, telehealth services, online and drive-through ordering, employee training, and roleplaying scenarios. Its feature descriptions say it can answer common queries, route calls to appropriate departments, provide personalized support, and escalate complex issues to human agents. It also handles scheduling, reminders, confirmations, technical troubleshooting, and step-by-step guidance, and it can make reminder calls, provide payment options, collect payments, gather responses to predefined survey questions, and record RSVP confirmations.

Additional examples on the page extend to property inquiries and viewing appointments for real estate, room reservations and event planning for hospitality, claims processing and policy questions for insurance, follow-up calls for sales and recruiting, telehealth check-ins, alerts for server or service downtime and emergencies, in-app voice assistants, learning apps and exam taking, ecommerce assistance, drive-through ordering, automotive voice controls, and robotic controls. The page also mentions a playground, a demo, and the ability to get called by the AI agent.

Cognitive Calls is accessible via phone and web, and the page explicitly mentions inbound, outbound, in-app voice, and hardware (IoT) as modes or areas of use. Pricing shown on the page includes a free trial with 500 credits, about 10 minutes, with no time limits and no credit card required. A latency figure of 600ms is also displayed.