AI Copilot for Agents
AI Copilot for Agents is an Atlassian Marketplace app for Jira Cloud that classifies, routes, and resolves support tickets. It provides recommended knowledge articles, similar tickets, resolution notes, macros, escalation predictions, and next-best actions for service agents.
Overview
10 featuresAI Copilot for Agents is an AI support agents project. It focuses on reducing manual ticket triage, resolution, and agent research for customer support teams. AI Copilot for Agents is a B2B product aimed at jira-based customer support and service desk teams. AI Copilot for Agents is available on the web and embeddable surfaces.
Behind AI Copilot for Agents is Aisera Inc. Among its 10 catalogued features are ticket auto-resolution, recommended resolutions, and ticket classification. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
- Ticket auto-resolution
- Recommended resolutions
- Ticket classification
- Ticket routing
- Sentiment analysis
- Urgency prediction
- Knowledge recommendations
- Similar ticket matching
- Next-best actions
- Jira UI widget
Built with & integrations
- AWS
- x-amz-cf-id header · x-amz-cf-pop header · via header
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
- Indexed7 Sept · 18:01 UTCAI Copilot for Agents verified via Atlassian MarketplaceSource: Atlassian Marketplace · Open
Frequently asked questions about AI Copilot for Agents
- What does AI Copilot for Agents do?
- AI Copilot for Agents focuses on reducing manual ticket triage, resolution, and agent research for customer support teams. It is catalogued under AI support agents on PulseGate.
- Who is AI Copilot for Agents for?
- AI Copilot for Agents is a B2B product built for jira-based customer support and service desk teams.
- What platforms does AI Copilot for Agents run on?
- AI Copilot for Agents runs on the web and embeddable surfaces.
- Is AI Copilot for Agents still active?
- Unverified. AI Copilot for Agents has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
- What are alternatives to AI Copilot for Agents?
- Similar projects tracked by PulseGate include AI Agents for Jira, AI Copilot for Jira, and AI Copilot.AI Agents for JiraAI Copilot for JiraAI Copilot
- Who develops AI Copilot for Agents?
- AI Copilot for Agents is developed by Aisera Inc.
- Does AI Copilot for Agents have an API or integrations?
- Yes — AI Copilot for Agents exposes a public API.
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