Zendesk Support for Jira connects Zendesk Support tickets with Jira issues, allowing support teams to escalate customer-reported bugs and track engineering updates. Jira users can view related customer conversations, while administrators control which data and tags are shared between systems.
Zendesk Support for Jira is an Async & threaded project. It focuses on connecting customer support tickets with engineering issues so teams can coordinate bug resolution without switching systems. Zendesk Support for Jira is a B2B product aimed at customer support and software engineering teams. Zendesk Support for Jira costs nothing to use. Zendesk Support for Jira is available on the web.
It is developed by Zendesk. Among its 8 catalogued features are ticket escalation, issue linking, and bug tracking. It exposes integrations via a public API.
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