Zaptilo

Zaptilo is a pay-as-you-go WhatsApp Business API provider focused on serving businesses in India. The platform enables organizations to send large-scale personalized WhatsApp campaigns, automate customer conversations, and integrate WhatsApp messaging into their existing applications and workflows. As an official Meta Tech Partner, Zaptilo provides access to WhatsApp Business API features without requiring monthly or yearly subscriptions, making it suitable for businesses seeking flexible and scalable messaging solutions.

Key features include the ability to send thousands of personalized WhatsApp messages in a single action, with options for scheduling, segmentation, and real-time delivery tracking. Zaptilo offers a REST API that allows integration with a wide range of tools, including CRMs, ERPs, custom applications, and any system that supports HTTP. The platform also includes a shared team inbox for live chat, enabling efficient real-time customer support with features such as chat assignment, tagging, and resolution.

For automation, Zaptilo provides a no-code chatbot builder that lets users create visual chatbot flows to qualify leads, answer frequently asked questions, and route conversations without programming. Real-time analytics dashboards display metrics such as message delivery, read rates, and campaign performance. The platform supports real-time webhooks for instant notifications of incoming messages, delivery updates, and other events, allowing businesses to push data directly to their internal systems. No-code plugins are available to extend functionality and integrate with services like Google Sheets, CRMs, and payment gateways.

Zaptilo operates on a credit-based, pay-as-you-go pricing model with no setup fees or ongoing subscription charges. Users buy credits as needed, and message costs are paid directly to Meta. Credits do not expire and can be topped up at any time. The platform issues GST invoices and processes payments in INR. Agencies and resellers can participate in a partner program to launch their own branded WhatsApp marketing platforms, manage clients, and set their own pricing margins. Zaptilo is a product of SpringEdge Technologies Pvt. Ltd.