Order Messaging for WooCommerce

Order Messaging for WooCommerce is a WordPress plugin for WooCommerce stores that keeps order-related customer communication inside each order. It is designed to let customers and staff exchange messages without relying on email chains or external helpdesk tools, with conversations attached to the order itself.

The plugin provides a simple two-way messaging system. Customers can open My Account, go to Orders, and use a Message button beside an order to start a conversation linked to that specific order. Staff can respond from the WooCommerce admin area by opening the order in WooCommerce and using the Order Messages box in the order edit screen. The listed features also include a clean conversation view for customers, a staff reply box inside the order edit screen, email notifications for both customer and admin, and configurable sender name and email address. The page also says that customers receive email notifications when staff reply and are guided back into their account to continue the conversation.

The page describes the plugin as built for real WooCommerce stores and says it is suitable for independent stores, high-order-volume shops, teams handling customer queries, and stores without a dedicated helpdesk system. It also notes that the plugin was built from real-world retail operations and is intended for stores that want order communication tied to the order rather than scattered across inboxes. The site mentions planned future features such as a message inbox dashboard, read/unread indicators, custom email templates, and ticket-style statuses.

Order Messaging for WooCommerce is delivered as a WordPress plugin and is sold through The Website Guy. The product page shows a price of €29.99 with a current price of €0.00, and it states that no external tools, accounts, or integrations are required. It is part of a toolkit of practical tools built for WooCommerce stores.