WardenPoint is a SaaS platform for multi-channel incident alerting and escalation. It accepts alerts from monitoring systems and routes them through Telegram, voice calls, email, SMS, WhatsApp and Viber until a recipient responds.
The service supports Telegram text alerts along with voice messages and voice calls for urgent communication. It provides PSTN and PBX voice calls for incident response and business-critical notifications. Delivery options also include email, SMS, WhatsApp and Viber from a single platform. Features include recipient groups, alert priorities, quiet hours and adaptive escalation chains that continue until acknowledgment occurs. A REST API and webhook integrations connect it to monitoring, DevOps and operations workflows. Additional capabilities comprise a built-in softphone, WebRTC calling and team management tools.
It addresses needs in incident response alerting, monitoring escalation, emergency team communication, customer operations alerts, infrastructure notifications and business continuity workflows. The platform is designed for on-call teams, operations teams, incident response, customer support escalation, infrastructure monitoring and business continuity use cases. It is positioned for DevOps and SRE teams and integrates with sources such as Grafana, Prometheus, Sentry and any webhook.
WardenPoint is a Business & Operations product. Reliably delivering critical incident alerts to on-call teams across multiple communication channels until acknowledged. It is built as a B2B product for DevOps, SRE, and operations teams. There is a free tier. The product ships for the web and API.
Key capabilities include Multi-channel Alerting, Escalation Chains, and Webhook Integration. The interface is available in English, Polish, and Ukrainian. It exposes integrations via a public API.
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