ViiBE provides browser-based remote visual support for field service operations. Technicians can connect customers and office experts through real-time video, share expertise, record sessions, and generate reports without requiring downloads.
ViiBE is a Customer support & success project. It focuses on helping field service teams resolve issues remotely, reduce unnecessary site visits, and document completed support work. It is built as a B2B product for field service teams and operations managers. ViiBE is sold on an enterprise-only basis. It ships for the web and embeddable surfaces.
ViiBE builds and maintains ViiBE. Among its 7 catalogued features are real-time video calls, expert attribution, and knowledge archive. The interface is available in English and French. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
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