Userplane is a web-based tool that enables support teams to request and receive one-click screen recordings from users, complete with console logs, network data, and session context. It integrates with platforms like Intercom, Zendesk, and Slack to streamline ticket resolution and reduce back-and-forth communication. Designed for support agents and customer success teams.
In the Customer support & success space, Userplane takes a focused approach. Support teams struggle to resolve tickets efficiently due to lack of user context and reproducible steps. Userplane is a B2B product aimed at support agents. A free plan is available; paid tiers begin at $19. The product ships for the web.
Userplane first shipped in 2024. Across PulseGate's embedding index, Userplane has few near neighbours, marking it as relatively distinct. Among its 8 catalogued features are screen recording, console logs, and network data capture. It exposes integrations via a public API.
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userplane.io discovered by the PulseGate indexer
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