Universell

Universell Documents is a page on the Universell Platform that lists business types and product features for the platform. The page says Universell works for more than 100 industries, including retail, e-commerce, salons, professional services, financial services, and contractors.

Its feature list centers on CRM and customers, communication, inventory, and HR and employee operations. In CRM and customers, it includes customer management, deals and pipeline tracking, custom forms that sync with the CRM, a ticketing system with SLA-aware workflows, appointments, leads management, customer segments and groups, a lead catcher, CRM and deal analytics, a customer 360 profile, CRM automation, a customer app, and an appointment catcher. Communication features include a unified communication hub for calls, SMS, email, and team chat, team messaging, email and SMS marketing, VoIP calls and call history, call scripts, call forwarding, phone numbers and extensions, voicemail, an SMS inbox, business email, collaborative documents with AI-assisted drafting, a customer communication log, and communication settings.

For inventory, Universell describes real-time stock monitoring, inventory alerts, vendor management and reordering, an inventory count app, a print label app, product catalog management, fixed and variable products, bulk import, categories, subcategories and locations, modifiers and customization, product bundles, stock adjustment, physical inventory count, low and high stock alerts, an inventory audit log, inventory analytics, receiving inventory and purchase orders, multi-store management, stock transfers, vendor management, reorder workflow, and inventory automation. The HR and employee section includes employee management, payroll reporting, e-learning and training, and a clock-in/out system.

The page also names business types such as point of sale, multi-location services, home service, subscription store, B2B commerce, D2C brand, dropshipping, and several retail and service categories. It presents Universell as a platform home for those business types and says it works for 100+ industries. No pricing or licensing terms appear on the page, and no deployment model is stated.