TWWIM AI

TWWIM AI is an AI voice agent for e-commerce websites. It is built for stores that want visitors to speak or type requests and have the page respond, with the stated aims of improving support, raising conversion, easing mobile use, and helping shoppers find products faster.

The system handles navigation by taking a sentence and sending the visitor to the right page on a shop, using the store’s existing filters and categories. It also acts on the page inside the shop’s own interface rather than only talking about products. TWWIM includes memory built from a store’s documents, live catalog, and pages, and it is described as always current and hosted in the EU with no third parties in the data path. The site also lists live usage statistics, customer intelligence, a knowledge base, and a self-learning system that updates matching as visitor language and behavior change.

TWWIM can be installed with a script, the Shopify app, or the WordPress plugin. A custom JavaScript snippet is also available for any HTML page or framework, and the FAQ says the same approach works without WooCommerce or Shopify. The page states that the Shopify and WooCommerce options additionally unlock automatic product sync. It is available in English and German, with replies in the visitor’s own language without configuration. The service is described as BFSG-ready, GDPR and EU-hosted, EU AI Act ready, and it also offers a self-hosted option on the Enterprise plan.

A free plan is listed at €0 forever and includes 100 commands per month for one website, with no credit card required to start. The page identifies TWWIM UG as the maker and says the product is made in Germany.