Nosdesk

Nosdesk is a helpdesk platform designed to unify support operations, offering a single live workspace for managing tickets, projects, assets, and a knowledge base. It enables real-time collaboration among support agents, allowing multiple users to work on the same ticket simultaneously with live presence indicators, instant syncing, and conflict-free editing. The system supports ticket management with features such as routing, service level agreements (SLAs), and macros, as well as project management tools like kanban boards, time-boxed cycles with burndown charts, and Gantt timelines. Tickets can be linked to projects while retaining their comments, SLAs, and history.

The platform includes an asset register with lifecycle tracking and loan management, and it can sync with Intune. Nosdesk also provides a collaborative knowledge base that is co-edited live and linked to support tickets, with a to-write list generated from real tickets and failed searches. Automation capabilities allow teams to build and run multi-step actions with one click, use macros for common tasks, and maintain an auditable log of all automated actions. Admins can curate a shared library of automation rules, and every rule execution is logged for transparency.

Nosdesk is available as both a managed cloud service (with hosting in US East and Sydney) and a self-hosted deployment, with data portability allowing workspaces to move between cloud and self-hosted instances via export. The platform can be set up quickly, and a single-image Docker deployment is supported. Mobile apps for iOS and Android provide full access to the helpdesk, including tickets, comments, and voice notes, with features tailored for mobile use and secure sign-in through system browsers and keychains. The app can connect to either the cloud or self-hosted servers.

Security and integration features include support for single sign-on (SSO), passkeys, Microsoft Entra ID, any OIDC provider, LDAP/Active Directory, and local accounts. Additional features cover audit logging, encrypted secrets, sandboxed email rendering, multi-workspace tenant separation, and proper email handling with verified domains and DKIM. Nosdesk emphasizes data sovereignty, ensuring that data remains within the user's network unless explicitly moved. Pricing details and the option to self-host are available, with the entire platform's source code accessible on GitHub.