AmplifAI is a cloud platform for contact center performance and customer experience management. It integrates contact center data, provides AI-driven conversation insights and automated quality management, and supports coaching, performance tracking, and gamification for CX teams.
In the Customer support & success space, AmplifAI takes a focused approach. It focuses on improving contact center quality, agent performance, coaching efficiency, and customer experience using unified operational data. It is built as a B2B product for contact center and customer experience teams. Pricing is enterprise-only. It ships for the web.
It is developed by AmplifAI (United States). Among its 8 catalogued features are Data Integration, AI Insights, and Automated QA.
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