Clanker Support provides an AI-powered support agent that can be embedded on websites to automate customer assistance by answering queries based on a business's documentation and knowledge base. When the AI is unable to resolve an inquiry, it escalates the conversation to a human team member, ensuring that customer issues are addressed without losing context. The tool is designed to streamline support for a wide range of businesses, including e-commerce, SaaS, car rental, real estate, and hospitality sectors.
Installation is flexible, with a universal script tag that can be added to any site, mounting the widget in an isolated shadow DOM that inherits the site's brand color. js supported by the @clankersupport/widget-rsc npm package. The widget is compatible with platforms such as Webflow, Framer, and plain HTML, requiring only the ability to edit the page. Clanker Support is not another platform to learn, but rather a focused tool that delivers support directly to customers and routes escalated conversations into a single team inbox, maintaining full conversational threads through email.
The AI agent operates by referencing the provided knowledge base or system prompt, remaining on-topic and acknowledging when it cannot answer. All replies are threaded through email, and customer responses are automatically routed back into the same conversation. The system is built on LLM Gateway, allowing users to select from different language models such as GPT, Claude, or a custom model for each project via configuration. Clanker Support offers an open architecture that can be self-hosted on serverless edge infrastructure, with the self-hosted version available for free as open source, allowing users to bring their own keys.
Pricing is structured as flat monthly plans with no per-seat fees. The Starter plan is priced at $19 per month and includes 2,000 AI responses, the Growth plan is $89 per month with 12,000 AI responses, and the Scale plan is $299 per month with 50,000 AI responses. Self-hosting is free, and all plans are detailed on the platform's pricing page.
Clanker Support is a Customer support & success product. It focuses on automating customer support responses and seamless escalation to human agents when needed. It is built as a B2B product for customer support teams and website owners. Clanker Support follows a freemium model, with paid plans starting at $16. The product ships for the web, the command line, and embeddable surfaces.
Behind Clanker Support is Clanker Support, and the product first shipped in 2026. Development happens publicly on GitHub with 16 stars and 451 commits in the last 90 days. Key capabilities include AI support agent, escalation to human, and knowledge base integration.
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