Tapko

Tapko is a bug reporting and visual feedback tool designed specifically for web agencies to streamline the process of collecting and managing client feedback on live websites. It addresses the common challenges agencies face with traditional bug reporting methods, such as scattered email threads, unclear screenshots, and inefficient communication channels. By enabling clients to click anywhere on their live website to leave a comment, Tapko eliminates the need for training, forms, or account creation, reducing the barriers to submitting actionable feedback.

The platform automatically captures detailed context with each report, including a screenshot, URL, browser version, operating system, viewport size, and the exact click location. This ensures agency teams receive all necessary information to reproduce and address issues without follow-up questions or guesswork. Visual annotations are included with every screenshot, providing clear visual context for reported bugs or feedback. Tapko integrates with popular workflow tools such as Slack, Jira, Trello, Asana, Notion, and Zapier, automatically syncing incoming reports so teams can triage and manage them within their existing systems.

Tapko is delivered as a web dashboard for agencies, with implementation requiring only the addition of a single script tag to the client’s website. The widget loads asynchronously, adds less than 3KB to the page, and does not impact website performance metrics such as Lighthouse scores. The setup process is designed to be quick, with agencies able to start collecting feedback in under two minutes. The tool is positioned as lightweight, requiring zero client-side setup, and is GDPR-compliant.

The service offers a free Starter plan that includes one project, unlimited team members, unlimited comments, and access to all integrations, with no credit card required and no expiry. The Professional plan is priced at $49 per month and allows unlimited projects, up to five team members, unlimited comments, priority support, and advanced integrations. An Enterprise option with custom features, dedicated onboarding, and account management is also available. Tapko is built and operated by its founder, Claudin.