Smith.ai

Smith.ai provides 24/7 live-staffed website chat for businesses that want to capture website leads and handle visitor questions. Its chat service combines AI with professional agents, and the company says the two work together to handle everything from simple FAQ to complex lead qualification.

The system is built around several named functions: conversational AI that responds immediately, human hand-off when an issue is complex or delicate, lead qualification, appointment booking through a preferred scheduling tool, and new client intake that sends lead information to a CRM. Smith.ai also says its AI ingests website content and can use supplemental Q&A content, and that businesses can create curated answers to important or tricky questions. A no-code visual playbook builder is available for creating conversational workflows, and an online dashboard provides access to transcripts and performance data.

Delivery is web-based through an embeddable chat widget that can be installed into any website CMS. The widget can be customized for brand, color, and placement. Smith.ai also says the service supports end-to-end integrations with real-time syncing across over 7,000 integrations, and that calls, chats, and appointments are automatically logged in connected systems.

Pricing is presented as per-chat rather than per-hour or per-agent, with plans starting at $140 per month for 20 chats. The listed pricing terms include month-to-month billing, no charge for spam or unwanted sales chats, no annual contracts, and no setup fees. The page also says Smith.ai is trusted by 5,000+ businesses.