SmartReply

SmartReply is an AI-powered assistant designed to help users manage and respond to emails and chat messages efficiently across multiple platforms. It generates ready-to-send replies in the user's own writing style by reading incoming messages and drawing from a personalized knowledge base. The tool operates directly within existing inboxes, such as Gmail, Outlook, Teams, Slack, Telegram, WhatsApp, Discord, Instagram, Shopify, and Amazon, eliminating the need for inbox migration or learning a new interface.

Key features include automatic drafting of replies, message summarization, translation capabilities, and smart triage that distinguishes between messages requiring attention and routine notifications or newsletters. SmartReply grounds its responses in knowledge spaces that can be organized per customer, project, or product, ensuring that replies remain accurate and consistent with the user's tone and information. The assistant can be installed as a browser extension for Chrome or Edge, adding a side panel to supported sites for seamless integration. It also supports workspaces for teams, allowing shared knowledge, roles, and billing, with freelancers and agencies able to switch between client workspaces easily.

SmartReply offers a privacy-focused approach, with GDPR compliance, cache controls, and an EU-hosting option. Users can choose to use the managed AI service or bring their own API key for unlimited message generations. For organizations seeking greater data sovereignty, there is a company-only add-on that allows training a dedicated AI model on their own infrastructure, including self-hosted or EU server options.

The service is available under a transparent pricing model, beginning with a free forever plan that includes 100 AI messages per month, one workspace, and three knowledge entries. Paid plans range from the Starter tier at $5 per month for more active inboxes, to the Pro tier at $10 per month for high-volume users, and a Company plan at $40 per month for teams, with additional options for custom, self-hosted AI solutions. SmartReply is suitable for support teams, freelancers, agencies, and online shops seeking to streamline communication and maintain consistent, on-brand replies across channels.