Manual and uneven Jira Service Management ticket assignment across support agents. It is catalogued under Workflow automation on PulseGate.

Who is Smartload for?

Smartload is a B2B product built for Jira Service Management support teams.

Is Smartload still active?

Unverified. Smartload has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.

What are alternatives to Smartload?

Similar projects tracked by PulseGate include Skills Management, Smart License Manager for Jira, and Smart Assignments & Rotations.

Who develops Smartload?

Smartload is developed by Koleski Development.

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Smartload

Name: Smartload
Author: Koleski Development

atlassian.comWorkflow automation

Smartload for Jira Service Management automatically distributes support tickets among agents using configurable rules and proportional or biased round-robin balancing. Teams can control projects, issue types, statuses, and agent weights within Jira Service Management Cloud.

WebCloud-managed

Visit atlassian.com

Overview

9 features

Smartload sits in PulseGate's Workflow automation category. Manual and uneven Jira Service Management ticket assignment across support agents. It is built as a B2B product for Jira Service Management support teams. It runs on the web.

It is developed by Koleski Development. Among its 9 catalogued features are automatic assignment, distribution rules, and agent weighting.

Summary written by a language model from the project’s public pages.

Automatic assignment
Distribution rules
Agent weighting
Round-robin balancing
Issue type filters
Status filters
Project configuration
Jira Cloud integration
Multilingual support

Built with & integrations

Hosting

AWS

Runs on

BrowserCloud-managed

Detected from

AWS: x-amz-cf-id header · x-amz-cf-pop header · via header

Trust & compliance

Verified signals

HTTPSPrivacy Policy Terms of Service

Legal

Indexing history

What PulseGate has recorded for this listing

Indexed7 Sept · 17:15 UTC
Smartload for Jira Service Management verified via Atlassian Marketplace
Source: Atlassian Marketplace · Open

Frequently asked questions about Smartload

What is Smartload?: Manual and uneven Jira Service Management ticket assignment across support agents. It is catalogued under Workflow automation on PulseGate.
Who is Smartload for?: Smartload is a B2B product built for Jira Service Management support teams.
What platforms does Smartload run on?: Smartload runs on the web.
Is Smartload still active?: Unverified. Smartload has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
What are alternatives to Smartload?: Similar projects tracked by PulseGate include Skills Management, Smart License Manager for Jira, and Smart Assignments & Rotations.Skills Management Smart License Manager for Jira Smart Assignments & Rotations
Who develops Smartload?: Smartload is developed by Koleski Development.

At a glance

Pricing: Paid · pricing page detected
Platforms: Web · API
Languages: English
First seen: 7 Sept 2026
Built for: Jira Service Management support teams
Model: B2B
Solves: Manual and uneven Jira Service Management ticket assignment across support agents.

Registered as

Atlassian Marketplace: br.com.koleski.smartload

Developer

Koleski Development

Index record

Indexed: 7 Sept 2026
Lifecycle: Alive
First seen: Sept 2026
Last seen: 7 Sept 2026

Identity audit (13)

Slug: smartload-for-jira-service-management-atlassian-com
Lifecycle state recorded: 7 Sept 2026
Verification state: Indexed for public listing
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 7 Sept 2026
Timeline basis: Indexed-at chronology (no inferred launch/funding milestones).
Name from: Derived from the project's own page and URL.
Category from: Assigned by a language model.
Summary from: Written by a language model from public pages.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 7 Sept 2026
Canonical URL: https://marketplace.atlassian.com/apps/132939184/smartload-for-jira-service-management

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