Lettie

Lettie is an AI assistant that manages tenant maintenance requests for landlords and letting agents through WhatsApp. It provides 24/7 triage, automatic logging, and compliance documentation for the UK property market, addressing the challenges of manual processes, slow response times, and regulatory requirements such as the Renters’ Rights Act and Awaab’s Law.

The service operates by letting tenants report issues directly via WhatsApp without additional apps. Each request is automatically logged and triaged, with the AI assessing urgency, categorising by type, and creating a time-stamped, un-editable audit trail of every tenant message, AI reply, and action. A centralised compliance hub tracks documents with automatic reminders for expiring certificates, while one-click legal reports allow instant export of maintenance data. Visual AI analysis interprets tenant-submitted photos to identify faults and assess severity. The underlying model draws on training from thousands of real maintenance cases, appliance and boiler manuals, and live internet access for current information such as weather data.

Setup involves signing up to a web dashboard in 60 seconds with no credit card required, adding property details, and inviting tenants to connect via WhatsApp. It delivers automated tenant onboarding, an issue log, and prioritised views of maintenance needs. The tool is positioned for self-managing landlords, portfolio landlords, family rental businesses, and letting agencies seeking to reduce admin time and improve tenant experience.

Lettie is available on a subscription basis. The Professional plan costs £20 per month for up to eight properties on a monthly or yearly option, with other plans for larger portfolios and agencies. A free demo is offered via WhatsApp, and subscriptions can be cancelled at any time.