Sitibus Withdrawal Manager

Sitibus Withdrawal Manager for WooCommerce is a WordPress plugin designed to help online stores operating with WooCommerce comply with the EU Directive 2011/83/EU regarding the right of withdrawal. The plugin enables customers to initiate withdrawal requests directly from their WooCommerce account, providing a straightforward way to exercise their legal rights. The process is managed through the entire workflow, from the initial customer request to email notifications and administrative handling, with clear status updates visible to the customer. Key customer-facing features include a 'Request withdrawal' button that appears on the My Orders page for eligible orders. Customers are guided through a form where they can select products for total or partial withdrawal and specify quantities to return. After submitting a request, customers receive a confirmation page showing the status of their request, which can be Pending, Approved, or Rejected. The system sends a confirmation email upon request submission and notifies customers via email when the status changes to Approved or Rejected. Additionally, customers can download a PDF version of their withdrawal request. For administrators, the plugin manages the flow of withdrawal requests from receipt to resolution, although the evidence excerpt does not specify the full range of admin features. The tool is intended for WooCommerce store owners and administrators who need to handle customer withdrawal requests in accordance with EU regulations. Delivery is through the WordPress plugin ecosystem, requiring installation on a WordPress site with WooCommerce enabled. Details about pricing or licensing are not provided in the available evidence. The plugin is positioned as a compliance and workflow management tool for EU right of withdrawal processes within WooCommerce-based online stores.