SignalOps turns Jira Service Management data into live operational dashboards for service desk and support teams. It tracks SLA compliance, response and resolution times, backlog aging, work in progress, and resolution trends with saved views, dynamic filters, and team-specific displays.
In the Other analytics space, SignalOps takes a focused approach. It focuses on understanding Jira service-desk performance without exporting data into spreadsheets. SignalOps is a B2B product aimed at service desk managers, support team leads, operations managers, and Jira administrators. There is a free tier. It ships for the web.
It is developed by Mohlin Ventures. Among its 10 catalogued features are Live SLA tracking, response metrics, and resolution metrics. SignalOps is currently in beta.
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