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CraftCX

craftcx.comAgent monitoring & governance

PulseGate's liveness check found it on 25 Sep 2026; it has been in the index since 24 Sep 2026. How this is checked

CraftCX analyzes conversations handled by AI support agents to identify incorrect answers, poor handoffs, recurring customer frustrations, and other quality issues. It links findings to source conversations and tracks support quality over time for support and product teams.

Inferred · not functionally tested

EnterpriseWebCloud-managed
CraftCX preview
Visit craftcx.com

Overview

6 features

Purpose: Identifying quality problems and recurring customer issues in AI-handled support conversations.

Inferred · not functionally tested

Audience: customer support and product teams using AI support agents

Inferred · not functionally tested

Functions: monitoring, analytics

Inferred · not functionally tested

Interfaces: API: unknown · MCP: unknown · CLI: unknown · Self-hosting: unknown

Recorded constraints: pricing: enterprise_only · license: Proprietary · platforms: WEB · deployment: browser, cloud_managed

Constraint provenance is unknown; confirm requirements with the publisher.

Record sources: craftcx.com. These links do not verify the individual claims.

In the Agent monitoring & governance space, CraftCX takes a focused approach. Inferred · not functionally tested: It focuses on identifying quality problems and recurring customer issues in AI-handled support conversations. Inferred · not functionally tested: CraftCX is a B2B product aimed at customer support and product teams using AI support agents. Basis unknown · not verified: Pricing is enterprise-only. Basis unknown · not verified: CraftCX is available on the web.

CraftCX builds and maintains CraftCX. Inferred · not functionally tested: Key capabilities include AI support monitoring, support quality analysis, and issue detection.

Summary written by a language model from the project’s public pages.

Tasks: Inferred · not functionally tested

  • AI support monitoring
  • Support quality analysis
  • Issue detection
  • Conversation evidence
  • Customer intelligence
  • Handoff review

Topics: Inferred · not functionally tested

Tags
ai-support-qualityconversation-observabilitycustomer-issue-detectionsupport-analytics
AI capabilities
Text
Inference: Cloud API

JSON profile · Text profile · Access guide

Built with & integrations

Hosting
Vercel
Runs on
BrowserCloud-managed
Detected from
Vercel
x-vercel-id header · x-vercel-cache header

Trust & compliance

Public signals
HTTPSPrivacy PolicyTerms of Service
Legal
Privacy Policy Terms of Service

Indexing history

2

What PulseGate has recorded for this listing

  1. Indexed25 Sep · 15:46 UTC
    Small questions, measurable gains with Jev – CraftCX seen via Hacker News firehose (Algolia)
    Source: Hacker News firehose (Algolia) · Open
  2. Indexed24 Sep · 15:44 UTC
    Show HN: CraftCX – Observability and intelligence tooling for AI Support team seen via Hacker News firehose (Algolia)
    Source: Hacker News firehose (Algolia) · Open

Frequently asked questions about CraftCX

What is CraftCX?
Inferred · not functionally tested: CraftCX focuses on identifying quality problems and recurring customer issues in AI-handled support conversations. It is catalogued under Agent monitoring & governance on PulseGate.
Who is CraftCX for?
Inferred · not functionally tested: CraftCX is a B2B product built for customer support and product teams using AI support agents.
Is CraftCX free?
Basis unknown · not verified: No — CraftCX is sold on an enterprise-only basis.
What platforms does CraftCX run on?
Basis unknown · not verified: CraftCX runs on the web.
Is CraftCX still active?
PulseGate's liveness check found it on 25 Sep 2026.
Who develops CraftCX?
CraftCX is developed by CraftCX.

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