Skip to content
Back to the index

ShiftRelay

atlassian.comHelp desks & ticketing

PulseGate's liveness check found it on 8 Oct 2026; it is registered on the Atlassian Marketplace and has been in the index since 7 Sep 2026. How this is checked

ShiftRelay adds structured shift handovers to Jira Service Management for support teams working across time zones. It collects prioritized issues with SLA risk and customer context, supports recurring local-time shifts, and records acknowledgements and handover history.

Inferred · not functionally tested

FreemiumWebCloud-managed
ShiftRelay preview
Visit atlassian.com

Overview

6 features

Purpose: Maintaining support continuity and SLA awareness when service teams hand work between shifts.

Inferred · not functionally tested

Audience: Jira Service Management support teams

Inferred · not functionally tested

Functions: collaboration, scheduling, monitoring

Inferred · not functionally tested

Interfaces: API: indicated (inferred, not tested) · MCP: unknown · CLI: unknown · Self-hosting: unknown

Recorded constraints: pricing: freemium · license: Proprietary · platforms: WEB, API · deployment: browser, cloud_managed

Constraint provenance is unknown; confirm requirements with the publisher.

Record sources: marketplace.atlassian.com. These links do not verify the individual claims.

In the Help desks & ticketing space, ShiftRelay takes a focused approach. Inferred · not functionally tested: It focuses on maintaining support continuity and SLA awareness when service teams hand work between shifts. Inferred · not functionally tested: ShiftRelay is a B2B product aimed at Jira Service Management support teams. Basis unknown · not verified: ShiftRelay follows a freemium model. Basis unknown · not verified: It runs on the web.

TechnofyStore builds and maintains ShiftRelay. Inferred · not functionally tested: Key capabilities include prioritized handovers, SLA context, and customer replies. Inferred · not functionally tested: Catalogued interfaces include a public API.

Summary written by a language model from the project’s public pages.

Tasks: Inferred · not functionally tested

  • Prioritized handovers
  • SLA context
  • Customer replies
  • Recurring shifts
  • Overnight schedules
  • Daylight-saving handling

Topics: Inferred · not functionally tested

Tags
shift-handoverjira-service-managementsla-trackingsupport-operations

JSON profile · Text profile · Access guide

Built with & integrations

Hosting
AWS
Connectors
API
Runs on
BrowserCloud-managed
Detected from
AWS
x-amz-cf-id header · x-amz-cf-pop header · via header

Trust & compliance

Public signals
HTTPSPrivacy PolicyTerms of ServiceFree tier
Legal
Privacy Policy Terms of Service

Indexing history

1

What PulseGate has recorded for this listing

  1. Indexed7 Sep · 04:35 UTC
    ShiftRelay for Jira Service Management seen via Atlassian Marketplace
    Source: Atlassian Marketplace · Open

Frequently asked questions about ShiftRelay

What is ShiftRelay?
Inferred · not functionally tested: ShiftRelay focuses on maintaining support continuity and SLA awareness when service teams hand work between shifts. It is catalogued under Help desks & ticketing on PulseGate.
Who should use ShiftRelay?
Inferred · not functionally tested: ShiftRelay is a B2B product built for Jira Service Management support teams.
Does ShiftRelay have a free plan?
Basis unknown · not verified: Yes — there is a free tier, with paid plans for advanced use.
What platforms does ShiftRelay run on?
Basis unknown · not verified: ShiftRelay runs on the web.
Is ShiftRelay still active?
PulseGate's liveness check found it on 8 Oct 2026.
Who develops ShiftRelay?
ShiftRelay is developed by TechnofyStore.
Does ShiftRelay have an API or integrations?
Inferred · not functionally tested: Yes — ShiftRelay exposes a public API.

Similar projects

Closest matches by what these projects do