Sentriment collects reviews, support tickets, surveys, and in-app feedback, then redacts personal data, clusters themes, and scores their revenue impact. It helps SaaS product, support, and growth teams identify churn risk and positive customer sentiment through a web app and REST API.
Sentriment is a Product & behaviour analytics project. It focuses on turning scattered customer feedback into prioritized insights about revenue, user health, and churn risk. It is built as a B2B product for saaS product, support, and growth teams. There is a free tier. It ships for the web, the command line, embeddable surfaces, and API.
It is developed by Sentriment. Among its 9 catalogued features are feedback ingestion, personal data redaction, and theme clustering. It exposes integrations via a public API. Sentriment is currently in beta.
Summary written by a language model from the project’s public pages.
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