Reviato

Reviato is a review workflow platform that unites public reviews and private guest feedback for hospitality teams. It enables restaurants, hotels, and other hospitality operators to address concerns promptly before negative experiences affect public reputation.

The platform follows a structured five-step flow. Guests first submit private feedback, optionally providing contact details. Low ratings are automatically routed into a manager recovery path while the visit remains recent. An appraisals queue centralizes private feedback along with guest consent, rating, status, and sharing state for team triage. Positive responses guide satisfied guests toward sharing public reviews on platforms of their choice, with the guest retaining control over content and destination. A location-based review overview combines supported public review sources with recent private feedback to help managers track trends and maintain consistent oversight across sites.

Screenshots illustrate the location overview displaying review trends and connected sources, the appraisals inbox showing feedback details, the low-rating recovery form prompting manager contact, the private feedback form capturing customer details and consent, the manager recovery step, the customer-controlled public sharing step, and the overall review overview. Navigation sections highlight decision paths for feedback capture, recovery, and review operations, product features and workflows, supported review sources with benchmark coverage, and free calculators plus workflow helpers for operators.

Reviato is delivered as web-based software. The site offers options to start a workspace, sign in, view pricing, read articles and insights, and explore comparisons. It presents itself as review workflow software specifically for hospitality teams.