Recent Requests is a Jira Service Management app that embeds a panel in issue views showing previous requests from the current reporter. Support agents can review request statuses and resolutions without manual searches or JQL queries, helping them provide more informed customer support.
In the Help desks & ticketing space, Recent Requests takes a focused approach. It focuses on finding a customer's previous Jira Service Management requests without manually searching or writing JQL queries. Recent Requests is a B2B product aimed at Jira Service Management support agents and service teams. Recent Requests costs nothing to use. It runs on the web.
Modus Create Labs builds and maintains Recent Requests. Among its 5 catalogued features are reporter request history, issue view panel, and request status display. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
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