Quidget

Quidget is an AI-powered support agent designed to automate customer support and lead capture for businesses across various sectors such as education, ecommerce, clinics, and NFT/Web3. The platform enables organizations to handle a significant portion of repetitive customer queries automatically, aiming to resolve up to 80% of support tickets across chat, email, and voice channels. Quidget is trained on a business’s own data, including websites, FAQs, and uploaded resources, and provides instant, accurate responses around the clock.

The tool’s core features include automated handling of common questions—such as product details, pricing, shipping, account setup, and troubleshooting—while seamlessly escalating more complex issues to human agents. Handoffs occur through integrations with helpdesk platforms like Zendesk and Freshdesk, email, or Quidget’s built-in live chat, ensuring the full conversation history is preserved for the human agent. Quidget also integrates with communication tools such as WhatsApp, Slack, Telegram, and Viber, and supports CRMs, making it adaptable to various business systems. The platform offers built-in analytics, allowing users to track performance metrics like the volume of AI-resolved queries, escalations, and customer locations.

Setup is designed to be quick and accessible, requiring no coding or technical expertise. Users can connect their resources to train the AI and customize its tone and behavior with specific instructions. Quidget only responds based on the provided content and does not generate information beyond the supplied materials. Security is emphasized, with end-to-end encrypted answers and compliance with GDPR, ISO, and PCI standards. The service is developed by SupportYourApp, a company with over 14 years of experience in customer support.

Quidget is available for use on business websites and offers a free trial with basic features, with the option to upgrade to paid plans for advanced capabilities. It supports over 45 languages, automatically detecting and responding in the customer’s language, making it suitable for organizations with a global audience.