Who is ProProfs Help Desk for?

ProProfs Help Desk is a B2B product built for customer support teams.

Is ProProfs Help Desk free?

Yes — there is a free tier, with paid plans for advanced use.

What platforms does ProProfs Help Desk run on?

ProProfs Help Desk runs on the web.

Is ProProfs Help Desk still maintained?

Unverified. ProProfs Help Desk has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.

Who develops ProProfs Help Desk?

ProProfs Help Desk is developed by ProProfs.

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ProProfs Help Desk

Name: ProProfs Help Desk
Author: ProProfs

proprofsdesk.comCustomer support & success

ProProfs Help Desk is a cloud-based customer support platform for managing tickets, shared inboxes, live chat, and omnichannel conversations. It includes AI-assisted ticket resolution, workflow automation, knowledge bases, collaboration tools, customer surveys, and reporting for support teams.

FreemiumWebCloud-managed

Visit proprofsdesk.com

Overview

10 features

In the Customer support & success space, ProProfs Help Desk takes a focused approach. It focuses on managing customer support requests across channels without losing track of tickets, conversations, or team performance. ProProfs Help Desk is a B2B product aimed at customer support teams. ProProfs Help Desk follows a freemium model. It ships for the web.

Behind ProProfs Help Desk is ProProfs. Key capabilities include AI ticket resolution, ticket management, and shared inboxes.

Summary written by a language model from the project’s public pages.

AI ticket resolution
Ticket management
Shared inboxes
Omnichannel support
Live chat
Ticket forms
Knowledge base
Team collaboration
Customer surveys
Support reports

Built with & integrations

Framework

WordPress

Runs on

BrowserCloud-managed

Detected from

WordPress: /wp-content/ in the HTML

Trust & compliance

Verified signals

HTTPSFree tier

Indexing history

What PulseGate has recorded for this listing

Indexed9 Aug · 08:16 UTC
Proprofs Help Desk verified against its public source
Source: PulseGate · Open

Frequently asked questions about ProProfs Help Desk

What does ProProfs Help Desk do?: ProProfs Help Desk focuses on managing customer support requests across channels without losing track of tickets, conversations, or team performance. It is catalogued under Customer support & success on PulseGate.
Who is ProProfs Help Desk for?: ProProfs Help Desk is a B2B product built for customer support teams.
Is ProProfs Help Desk free?: Yes — there is a free tier, with paid plans for advanced use.
What platforms does ProProfs Help Desk run on?: ProProfs Help Desk runs on the web.
Is ProProfs Help Desk still maintained?: Unverified. ProProfs Help Desk has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
Who develops ProProfs Help Desk?: ProProfs Help Desk is developed by ProProfs.

At a glance

Pricing: Freemium · pricing page detected · free tier
Platforms: Web
Languages: English
First seen: 9 Aug 2026
Built for: customer support teams
Model: B2B
Solves: Managing customer support requests across channels without losing track of tickets, conversations, or team performance.

Developer

ProProfs

Index record

Identity confidence: High · 98.4
Indexed: 9 Aug 2026
Lifecycle: Alive
First seen: Aug 2026
Last seen: 9 Aug 2026

Identity audit (13)

Slug: proprofs-help-desk-proprofsdesk-com
Lifecycle state recorded: 9 Aug 2026
Verification state: Indexed for public listing
Listing state: Listed: yes
Index status: Included in index
Latest evidence snapshot: 9 Aug 2026
Timeline basis: Indexed-at chronology (no inferred launch/funding milestones).
Name from: Written by a language model from the project's public pages.
Category from: Assigned by a language model.
Summary from: Written by a language model from public pages.
Languages from: Detected by a language model, checked against the page's own declaration.
Last updated: 9 Aug 2026
Canonical URL: https://proprofsdesk.com/

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