Otiview

Otiview is a platform designed for comprehensive online reputation management, enabling businesses and organizations to collect, centralize, and analyze customer reviews from multiple online sources. com, OpenTable, Amazon, Etsy, eBay, AliExpress, Healthgrades, Zocdoc, Doctolib, and RateMDs.

Otiview offers a variety of features aimed at streamlining review collection and analysis. Users can send review requests via email and SMS, as well as generate a permanent QR code for in-person review invitations. The platform provides multi-channel outreach, allowing businesses to reach customers wherever they are. Smart filtering capabilities enable the routing of positive reviews to public platforms while capturing negative feedback privately, with customizable thresholds per campaign. The system supports unlimited review storage for Google and Facebook reviews, ensuring the entire review history is always accessible. With support for over 20 languages and automatic translation of templates, Otiview is designed for global reach.

Deep analytics features allow users to track open rates, click rates, and conversion metrics in real time. AI-powered insights analyze customer feedback to detect themes and sentiment, identify critical issues, and provide actionable improvement suggestions. Reports can be downloaded as PDFs, and an AI chat function is available for follow-up questions. The platform also offers multi-location management, making it suitable for franchises and chains, and includes a unified dashboard for managing all connected sources and receiving real-time notifications for new reviews.

Otiview is suitable for a range of users, including businesses, franchises, and educational institutions such as schools, training centers, and universities. It provides bulk licenses and preferential pricing for educational organizations, with an admin dashboard to monitor usage. The service is web-based and offers a 7-day free trial with no credit card required. Pricing is displayed in USD, with conversions to EUR for customers in France or the European Union, and VAT exemption applies under French law.