NVT AI Chatbot

NVT AI Chatbot is a retrieval-augmented generation and live chat tool developed by a group of programmers. It turns website content and uploaded documents into an AI support assistant that provides customers with instant answers grounded in an organization's own materials rather than generic responses.

The system indexes selected website pages such as service pages, pricing pages, FAQs, policies, blog posts, product or category pages, and documentation. It also accepts uploaded files in PDF, DOCX, TXT or Markdown, HTML, CSV, XLS or XLSX, and PPTX formats. Answers prioritize the business knowledge base for informational queries about services, pricing, onboarding, support processes, company policies, or documentation. The assistant is designed to reduce vague or hallucinated answers, handle structured content like specifications and tables, and avoid immediately directing users into sales flows.

When automated responses are insufficient, the integrated live chat allows human agents to take over the conversation in real time. This enables AI to manage repetitive questions while agents handle more complex inquiries, keeping customers in the same conversation thread for a smoother workflow. The tool follows a three-step process of connecting and crawling a website, uploading files, and going live for customer interactions.

It is offered in three pricing plans. The Free plan provides 200 messages per month, 200 URL crawls, and support for 20 documents. The Pro plan costs 15 dollars for three months and raises limits to 5,000 messages, 2,000 URLs, and 200 documents. The Business plan costs 40 dollars for three months with 25,000 messages, 10,000 URLs, and 1,000 documents. All plans include 24/7 support. The chatbot is intended for businesses seeking accurate, content-grounded customer assistance with the option for live human escalation.