Norby is an AI agent designed to automate customer support and sales by transforming a project's existing content—such as product descriptions, documentation, or FAQs—into accurate, human-like responses. It enables businesses to build personalized chatbots without programming experience, making it accessible to users regardless of technical background. Norby leverages its own technology in combination with ChatGPT to deliver fast and relevant answers to customer queries.
The platform allows users to train their chatbot by adding their business or service content, and to further enhance interactions through customizable widgets like product cards, forms, and buttons. Norby can be integrated directly into a website as a chat assistant, and also supports deployment on messaging platforms such as Discord and Telegram, as well as social media channels like Instagram. Integration with these platforms may require some technical expertise, but support is available from Norby’s developers to assist with the process.
Norby supports 17 languages, enabling businesses to reach a global audience and interact with customers in their preferred language. The tool is designed for scalability, capable of handling from a few to thousands of conversations simultaneously. Users can customize Norby’s appearance by adjusting the main color hex code in their site’s code, allowing the chatbot to match the brand’s style. Security is emphasized, with the tool employing strong practices to protect user data from unauthorized access and breaches.
Norby operates on a freemium pricing model, offering a free chat assistant with one complimentary automation. Additional automations are available for a daily fee. The service is delivered as a web-based platform, with resources such as a help center, knowledge base, and video tutorials to assist users in setup and maximizing the chatbot’s capabilities. Norby is positioned as a no-code AI agentbot for businesses seeking to streamline customer engagement and automate support and sales processes.
In the Autonomous agents & workflows space, Norby takes a focused approach. Manual customer support and sales processes that can be automated using AI trained on project content. It is built as a B2B product for project owners and small businesses. A free plan is available. The product ships for the web and embeddable surfaces.
It is developed by Norby AI, and the product first shipped in 2024. Key capabilities include AI chatbot, content ingestion, and automated responses.
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