NextOlive Chat

NextOlive Chat is a WordPress plugin designed to transform a WordPress site into a customer messaging hub. It provides a live chat widget that can be customized in terms of colors, position, and both welcome and offline messages. The plugin includes an agent inbox within the WordPress admin interface, allowing agents to reply to visitors, monitor chat status, and manually take over conversations from the AI when needed. An optional AI auto-reply feature is available, which relies on OpenAI technology; users must supply their own API key and model for this functionality. The system can automatically hand off conversations to a human agent upon request. Visitor monitoring is included, enabling agents to see which users are online and what pages they are viewing in real time. For support outside of live chat hours, NextOlive Chat supports offline messages and support tickets. Visitors can leave a message when agents are unavailable, and agents can later reply from the WordPress admin area. Customers receive these replies via email automatically. The tool also offers status and priority management for support tickets. A knowledge base feature is integrated, allowing help articles to be written within WordPress. Visitors can search these articles directly from the chat widget, and the AI auto-reply can draw on this knowledge base to assist with responses. According to the provided information, all features are available for free with no locked features, usage limits, or license checks. The plugin is self-hosted and can also be embedded on non-WordPress websites. NextOlive Chat is aimed at site owners or teams seeking to provide customer support and communication directly through their WordPress site, with features for live chat, ticketing, visitor tracking, and AI-assisted replies.