S. N° 011-2011-PCM. The tool is positioned as a comprehensive solution for meeting INDECOPI requirements for digital businesses that are legally required to provide a Libro de Reclamaciones.
Key features include the generation of unique and sequential codes for each complaint, automatic registration of date and time in Peru's time zone (UTC-5), and anti-spam protection by limiting submissions per IP address. Complaints submitted through the system cannot be edited or deleted by administrators, enhancing traceability and security. The plugin automatically generates an official complaint form in PDF format, which includes the provider's details and is attached to confirmation emails sent to clients. These PDFs are stored securely on the server with restricted access.
Automatic notifications are sent both to customers and administrators, with customizable professional email templates that allow for branding elements such as company logo and primary color. The management panel within WordPress provides features such as filtering complaints by status, viewing detailed histories, changing statuses with operator and timestamp tracking, and diagnosing email delivery issues. The tool also supports the attachment of up to three files per complaint, with a maximum size of 5 MB per file, and allows attachments in administrator responses. All files are stored securely outside the public directory.
8 or higher, and works with WooCommerce, Elementor, and Divi. It is intended for a wide range of digital businesses in Peru, including online stores, medical offices, educational platforms, professional services, real estate agencies, and restaurants with delivery services. The plugin is sold as an annual license, which includes updates and priority technical support for one year, and requires activation with a license key valid for one domain. The developer advises that each business should validate the format with their legal team, as the plugin uses a generic template based on common regulatory guidelines.
In the Forms, surveys & polls space, Libro de Reclamaciones para Perú takes a focused approach. It focuses on enabling Peruvian businesses to comply with consumer protection laws by managing customer complaints digitally on their websites. Libro de Reclamaciones para Perú is a B2B product aimed at peruvian business owners. Pricing is paid. It runs on the web and embeddable surfaces.
It is developed by NeuroSystems (Peru), and the product first shipped in 2026. Among its 6 catalogued features are legal compliance, complaint form, and automatic code generation. The interface is available in English and Slovenian.
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