ITSM Priority Matrix
ITSM Priority Matrix provides IT teams with a visual, customizable matrix to determine incident priorities based on impact and urgency. It supports SLA targets, custom branding, and offline use, streamlining ITIL-aligned incident response.
Overview
8 featuresIn the Help desks & ticketing space, ITSM Priority Matrix takes a focused approach. It helps IT service desk teams quickly and consistently determine incident priorities using a visual matrix. ITSM Priority Matrix is a B2B product aimed at IT service desk professionals. ITSM Priority Matrix is paid, starting at $4.99. It ships for iOS.
Michael Delany builds and maintains ITSM Priority Matrix, and it first shipped in 2026. Among its 8 catalogued features are priority matrix, customizable labels, and SLA targets.
- Priority matrix
- Customizable labels
- SLA targets
- Impact and urgency guide
- Offline mode
- Export as image
- Import/export JSON
- Custom branding
Built with & integrations
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
- Indexed27 Jun · 22:57 UTCITSM Priority Matrix verified via Apple App Store — New Apps (RSS)Source: Apple App Store — New Apps (RSS) · Open
Frequently asked questions about ITSM Priority Matrix
- What does ITSM Priority Matrix do?
- ITSM Priority Matrix helps IT service desk teams quickly and consistently determine incident priorities using a visual matrix. It is catalogued under Help desks & ticketing on PulseGate.
- Who should use ITSM Priority Matrix?
- ITSM Priority Matrix is a B2B product built for IT service desk professionals.
- How much does ITSM Priority Matrix cost?
- Paid plans start at $4.99.
- What platforms does ITSM Priority Matrix run on?
- ITSM Priority Matrix runs on iOS.
- Is ITSM Priority Matrix still active?
- Unverified. ITSM Priority Matrix has not been re-checked since it entered the index, so there is no finding either way — and only a positive finding would say otherwise.
- Who develops ITSM Priority Matrix?
- ITSM Priority Matrix is developed by Michael Delany, based in the United States.
- How long has ITSM Priority Matrix been around?
- ITSM Priority Matrix first shipped in 2026.
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